Creating a SmartHub Account WITH a Temporary Password

Don’t have a temporary password? Scroll down to the next section.

  1. Open a web browser, go to scbroadband.com, and select My Account at the top of the page.
  2. Enter your email address and temporary password (you will have receieved this from a Customer Service Representative during sign-up) in the SmartHub Login area.
  3. A prompt will given to change your password. Enter a new secure password for your account and click Submit.
  4. On the next screen, provide answers to the supplied security questions. These will help us identify you and grant access to your account, in the event you forget your password.
  5. Click the reCAPTCHA and then Submit.
  6. Your new account has been created. Click Login to be directed back to the Login screen.
  7. Enter your newly created login information.
  8. If prompted about Paperless Bills, make sure “Yes” is selected to esnure paper bills are off.
    NOTE: Paperless billing and AutoPay are required for SC Broadband customers.
  9. A Security Phrase should display. Enter a security phrase that is personal to memorable to you. Click Save.
    This is a one time requirement and that phrase will be displayed on your account screen. This helps you know that you’re logged into our secure billing system.
  10. Your SmartHub New User registration is complete.

Creating a SmartHub Account WITHOUT a Temporary Password

  1. Open a web browser, go to scbroadband.com, and select My Account at the top of the page.
  2. Click the option “New User?” at the bottom of the login area.
  3. Where prompted, enter your SC Broadband account # (If not available, please contact our Customer Service Team), last name or business name, and email address. Click submit.
  4. On the next screen, provide answers to the supplied security questions. These will help us identify you and grant access to your account, in the event you forget your password.
  5. Click the reCAPTCHA and then Submit.
  6. Your new account has been created. Click Login to be directed back to the Login screen.
  7. Enter your newly created login information.
  8. If prompted about Paperless Bills, make sure “Yes” is selected to esnure paper bills are off.
    NOTE: Paperless Billing and AutoPay are required for new SC Broadband customers.
  9. A Security Phrase should display. Enter a security phrase that is personal to memorable to you. Click Save.
    This is a one time requirement and that phrase will be displayed on your account screen. This helps you know that you’re logged into our secure billing system.
  10. Your New User registration is complete.