FAQs2019-12-05T17:42:10-05:00

FAQs (Frequently Asked Questions) and Common Support Solutions

Following below are support solutions and links to reference guides. You may also call our office at 888-426-4211. If you prefer to email us your question, please go to this page to fill out an online form with your question.

When Can I Expect My First Bill?2017-12-27T16:54:51-05:00

Our bills are mailed on or before the first (1st) of each month. Since many of our services are billed in advance, your first statement will include the first full month plus any prorated charges that apply to the partial month in which you initially subscribed to service.

How Long Will It Take To Get Service Connected?2019-09-09T09:53:55-05:00

Generally, the estimated time frame for connection is 3 to 5 business days. If we need to install cables/wires or make upgrades to our system to provide service to a location that has never had service before, the time frame can be longer. In most cases, if there has been service at your location before, the installation will be done in less time. Our technicians will try to make contact with you, or will leave a notice on your door, when the installation has been completed and your service is working. If you have questions, or the service you have requested is not working, please call us at 435-263-0000.

Creating a SmartHub Online Account2020-02-23T19:39:48-05:00

Creating a SmartHub Account WITH a Temporary Password

  1. Open a web browser, go to scbroadband.com, and select My Account at the top of the page.
  2. Enter your email address and temporary password (you should have receieved one from a Customer Service Representative) in the SmartHub Login area. Don’t have a temporary password? Skip to step the next section.
  3. A prompt will given to change your password. Enter a new password for your account. Click submit.
  4. If prompted to enter a security passcode or passphrase, please do so. This is a one time requirement and that code/phrase will be displayed on your account screen. This helps you know that you’re logged into our secure billing system.
  5. On the next screen, provide the answer to three security questions that will help us identify you and grant access to your account, in the event you forget your password.
  6. Click the reCAPTCHA and then Submit.
  7. Your New User registration is complete.

Creating a SmartHub Account WITHOUT a Temporary Password

  1. Open a web browser, go to scbroadband.com, and select My Account at the top of the page.
  2. Click the option “New User?” at the bottom of the login area.
  3. Where prompted, enter your SC Broadband account # (If not available, please our Customer Service Team), last name or business name, and email address. Click submit.
  4. On the next screen, provide the answer to three security questions that will help us identify you and grant access to your account, in the event you forget your password.
  5. Click the reCAPTCHA and then Submit.
  6. Your New User registration is complete.

*you can add more than one payment method for auto pay, just make sure the one selected is the one you want the funds to be pulled from *

Basic Internet Troubleshooting Steps2019-09-09T09:55:36-05:00
  1. First try power cycling your modem. Just unplug the power cord from your modem, leave it unplugged for 15 seconds, plug the power supply back into the modem, wait a minute and then retry connecting to the Internet.
  2. If that doesn’t work, try power cycling your router (if you are using one). Unplug the power cord, leave it unplugged for 15 seconds, plug the power supply back into the router, wait a minute and then retry connecting to the Internet.
  3. If that doesn’t work, try restarting your computer.
  4. If that doesn’t work, call SC Broadband Technical Support. Please be at your computer with it turned on when you call.