FAQs2019-12-05T17:42:10-05:00

FAQs (Frequently Asked Questions) and Common Support Solutions

Following below are support solutions and links to reference guides. You may also call our office at 888-426-4211. If you prefer to email us your question, please go to this page to fill out an online form with your question.

When Can I Expect My First Bill?2017-12-27T16:54:51-05:00

Our bills are mailed on or before the first (1st) of each month. Since many of our services are billed in advance, your first statement will include the first full month plus any prorated charges that apply to the partial month in which you initially subscribed to service.

How Long Will It Take To Get Service Connected?2019-09-09T09:53:55-05:00

Generally, the estimated time frame for connection is 3 to 5 business days. If we need to install cables/wires or make upgrades to our system to provide service to a location that has never had service before, the time frame can be longer. In most cases, if there has been service at your location before, the installation will be done in less time. Our technicians will try to make contact with you, or will leave a notice on your door, when the installation has been completed and your service is working. If you have questions, or the service you have requested is not working, please call us at 435-263-0000.

Basic Internet Troubleshooting Steps2019-09-09T09:55:36-05:00
  1. First try power cycling your modem. Just unplug the power cord from your modem, leave it unplugged for 15 seconds, plug the power supply back into the modem, wait a minute and then retry connecting to the Internet.
  2. If that doesn’t work, try power cycling your router (if you are using one). Unplug the power cord, leave it unplugged for 15 seconds, plug the power supply back into the router, wait a minute and then retry connecting to the Internet.
  3. If that doesn’t work, try restarting your computer.
  4. If that doesn’t work, call SC Broadband Technical Support. Please be at your computer with it turned on when you call.