FAQs2019-12-05T17:42:10-05:00

FAQs (Frequently Asked Questions) and Common Support Solutions

Following below are support solutions and links to reference guides. You may also call our office at 888-426-4211. If you prefer to email us your question, please go to this page to fill out an online form with your question.

When Can I Expect My First Bill?2020-02-25T13:35:29-05:00

Our bills are mailed on or before the first (1st) of each month. Since many of our services are billed in advance, your first statement will include the first full month plus any prorated charges that apply to the partial month in which you initially subscribed to service.

How To Set Up AutoPay2020-02-25T13:36:11-05:00

Paperless Billing and AutoPay are required for new SC Broadband customers. Please follow the directions below to enter your credit/debit card or bank information and enroll in AutoPay.

  1. Login to your account using SmartHub on the My Account page.
    Don’t have a login? Contact our Customer Service Team at 435.263.0000 or follow the directions on Creating a SmartHub Online Account
  2. When logged into SmartHub, click the Billing & Payments tab in the top menu bar.
  3. In the gray menu area on the far left, select the AutoPay Program option.
  4. On the AutoPay Program screen, look under the Actions column, and click the Sign Up for AutoPay. Select Card or Bank Account.
  5. Read the Terms & Conditions of South Central Communications/SC Broadband’s AutoPay Policy. Click Accept.
  6. Enter your payment information and click Continue.
  7. Your payment method is now be stored in SmartHub. You’ll see all your entered payement methods under AutoPay Payment Account.

NOTE: You may add more than one payment method for AutoPay, but please make sure you have selected the desired card or bank account for funds to be paid from.

Creating a SmartHub Online Account2020-02-25T13:38:54-05:00

Creating a SmartHub Account WITH a Temporary Password

Don’t have a temporary password? Scroll down to the next section.

  1. Open a web browser, go to scbroadband.com, and select My Account at the top of the page.
  2. Enter your email address and temporary password (you will have receieved this from a Customer Service Representative during sign-up) in the SmartHub Login area.
  3. A prompt will given to change your password. Enter a new secure password for your account and click Submit.
  4. On the next screen, provide answers to the supplied security questions. These will help us identify you and grant access to your account, in the event you forget your password.
  5. Click the reCAPTCHA and then Submit.
  6. Your new account has been created. Click Login to be directed back to the Login screen.
  7. Enter your newly created login information.
  8. If prompted about Paperless Bills, make sure “Yes” is selected to esnure paper bills are off.
    NOTE: Paperless billing and AutoPay are required for SC Broadband customers.
  9. A Security Phrase should display. Enter a security phrase that is personal to memorable to you. Click Save.
    This is a one time requirement and that phrase will be displayed on your account screen. This helps you know that you’re logged into our secure billing system.
  10. Your SmartHub New User registration is complete.

Creating a SmartHub Account WITHOUT a Temporary Password

  1. Open a web browser, go to scbroadband.com, and select My Account at the top of the page.
  2. Click the option “New User?” at the bottom of the login area.
  3. Where prompted, enter your SC Broadband account # (If not available, please contact our Customer Service Team), last name or business name, and email address. Click submit.
  4. On the next screen, provide answers to the supplied security questions. These will help us identify you and grant access to your account, in the event you forget your password.
  5. Click the reCAPTCHA and then Submit.
  6. Your new account has been created. Click Login to be directed back to the Login screen.
  7. Enter your newly created login information.
  8. If prompted about Paperless Bills, make sure “Yes” is selected to esnure paper bills are off.
    NOTE: Paperless Billing and AutoPay are required for new SC Broadband customers.
  9. A Security Phrase should display. Enter a security phrase that is personal to memorable to you. Click Save.
    This is a one time requirement and that phrase will be displayed on your account screen. This helps you know that you’re logged into our secure billing system.
  10. Your New User registration is complete.
Basic Internet Troubleshooting Steps2019-09-09T09:55:36-05:00
  1. First try power cycling your modem. Just unplug the power cord from your modem, leave it unplugged for 15 seconds, plug the power supply back into the modem, wait a minute and then retry connecting to the Internet.
  2. If that doesn’t work, try power cycling your router (if you are using one). Unplug the power cord, leave it unplugged for 15 seconds, plug the power supply back into the router, wait a minute and then retry connecting to the Internet.
  3. If that doesn’t work, try restarting your computer.
  4. If that doesn’t work, call SC Broadband Technical Support. Please be at your computer with it turned on when you call.