IMPORTANT NOTICE:

SC Broadband Email Service Will End on January 2, 2025

We want to inform you that SC Broadband will be discontinuing Email service and the Webmail portal website for customers on January 2, 2025. If you have an email account with SC Broadband, your email account with us will no longer accept new emails and the Webmail portal will cease to be available after that date.

We understand that email is a vital communication platform and we do not take this decision to end email service lightly. That's why we are providing ample notification to make this change less impactful. We've also sent notices and additional guidance to the affected email accounts to assist you during this transition period.

For step-by-step guides and answers to common questions, we've provided an Email User Transition Guide at emailguide.scbroadband.com. Our Technical Support Team is also available to help with backing up old emails and transitioning to your new account. Please call 435-263-0000 or email techsupport@scbroadband.com any time you need assistance.

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View the Email User Transition Guide

SC Broadband Fiber Installation Process

Gig Fiber Installation is multi-step project and we take great care during each stage to ensure you receive high-quality service.

The build-out of the SC Broadband Fiber Network is a multi-phase project that involves a few different steps before service can be installed in your home. We take great care to ensure each step is completed efficiently and professionally to ensure that you receive the best service and best experience. Building such a robust network does take time. Here’s a quick overview of the process fiber installation will take as it reaches your home.

SC Broadband’s mainline fiber construction crew will place places either aerial or buried fiber lines in front of your home. While it’s certainly exciting to see the trucks laying lines in front of your house, more work is still ahead.

Once mainline fiber is complete, an individual fiber connection is spliced to serve each home and business. A separate splicing crew will work to finalize the connection to your home.

Another crew will then connect a fiber “drop” line to your home and this fiber could either be aerial or buried. If buried, utility lines may need to be located and painted and the planned route for your SC Broadband fiber connection will be white.

When the fiber connection has been completed to your home, our Dispatch Team will reach out to schedule your installation. During your installation appointment, our technicians will evaluate your home and install equipment that provide WiFi to every corner of your house.

If your have any questions about SC Broadband Fiber Gig Internet or would like to sign up for, contact our Customer Service Team at 435.263.0000