SC Broadband Email Service Will End on January 2, 2025
We want to inform you that SC Broadband will be discontinuing Email service and the Webmail portal website for customers on January 2, 2025. If you have an email account with SC Broadband, your email account with us will no longer accept new emails and the Webmail portal will cease to be available after that date.
We understand that email is a vital communication platform and we do not take this decision to end email service lightly. That's why we are providing ample notification to make this change less impactful. We've also sent notices and additional guidance to the affected email accounts to assist you during this transition period.
For step-by-step guides and answers to common questions, we've provided an Email User Transition Guide at emailguide.scbroadband.com. Our Technical Support Team is also available to help with backing up old emails and transitioning to your new account. Please call 435-263-0000 or email techsupport@scbroadband.com any time you need assistance.
Building the SC Broadband Fiber Network happens in several steps before we can install service at your home.
The Fiber Installation Process at a Glance
The main fiber line goes in along your street.
Splicing crew connects the line that will serve your home.
Fiber drop is run directly to your house, aerial or buried.
Dispatch schedules your installation, and the tech sets up your equipment.
We work hard to make sure every phase of our Fiber Installation Process is done the right way so you get a reliable connection and a smooth experience. A network this strong takes time to build.
Step 1: Mainline Construction
SC Broadband’s mainline fiber crew installs the main fiber line along your street. This fiber installation process can be aerial or buried. It’s always exciting to see the trucks and equipment, but this is just the start. A few more steps remain before the installation is complete.
The fiber mainline carries sets of thin strands of glass, which are bundled inside cables. These Fiber Cables power everything we rely on today: Internet access, video calls, banking, streaming, and more.
Step 2: Fiber Splicing
Once the mainline is in place, a splicing crew connects the fiber that will serve your home or business. These fiber-optic lines move data at the speed of light across cities, continents, and even oceans. Mostly invisible, fiber is the backbone that keeps the modern world running.
This step prepares the connection that eventually reaches your home.
Step 3: Fiber “Drop” To Your Home
Next, our drop crew runs a fiber “drop” line directly to your home. This line can be aerial or buried. Depending on your drop location, our crew will locate and paint utility lines before beginning any work. You’ll see white marks showing the planned route for your SC Broadband fiber line as part of the installation process.
If you’re not home at the time, we’ll call, text, and leave a door hanger, so you know to contact us.
Step 4: Home Installation
Once your home’s fiber line is complete, our Dispatch Team will contact you to schedule your installation. During your appointment, our technicians check your setup and install equipment to deliver the ultimate whole-home Wif and internet experience. Just like that, your fiber installation process is complete.
