SC Broadband Email Service Will End on January 2, 2025
We want to inform you that SC Broadband will be discontinuing Email service and the Webmail portal website for customers on January 2, 2025. If you have an email account with SC Broadband, your email account with us will no longer accept new emails and the Webmail portal will cease to be available after that date.
We understand that email is a vital communication platform and we do not take this decision to end email service lightly. That's why we are providing ample notification to make this change less impactful. We've also sent notices and additional guidance to the affected email accounts to assist you during this transition period.
For step-by-step guides and answers to common questions, we've provided an Email User Transition Guide at emailguide.scbroadband.com. Our Technical Support Team is also available to help with backing up old emails and transitioning to your new account. Please call 435-263-0000 or email techsupport@scbroadband.com any time you need assistance.
The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like.
Accessing Voicemail
The first time you access your voicemail box you will be asked to set up your mailbox, and record your name and a greeting to be played to callers. A password is not required on the initial login.
When you have one or more unheard voice messages waiting, your phone will display a solid red light on the top of the phone.
From Your Own Phone
Press the Messages button or dial *99.
Enter your voicemail password.
If you have new messages, the messages will be identified.
After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed further below.
From Another Phone
From an external phone, dial the voicemail access number, (435) 676-9999. This is a local call from all SC Broadband landline telephones.
When prompted, enter your 10 digit phone number.
When prompted, enter your voicemail password and press #.
If you have new messages, the messages will be identified.
After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.
Voicemail Main Menu
Action
Key
Play Inbox Messages
1
Send Messages
2
Work with Greetings
3
Mailbox Settings
4
Voicemail Reminder
5
Access Deleted Messages
6
Log on as Different User
7
Help
0
Exit Voicemail System
*
Message Playback Options
Action
Before Message
During Message
After Message
Skip Message
9
N/A
N/A
Reply to Message
4
4
4
Delete
3
3
3
Save Message
2
2
2
Send a Copy
5
5
5
Repeat Message
1
1
1
Pause/Resume
8
8
8
Back to Menu
*
*
*
Skip Detail Info
#
#
#
Forwarding a Message
While listening to a message, you can send a copy of the message to another recipient.
To Forward the current message, press 5.
Enter an extension number or Distribution Group Number. Repeat this step until you’ve entered all the desired destinations.
Press # when finished entering destinations.
You will be prompted to record an introduction.
After the tone, record your introductory message and press # when finished.
Press # to send.
Press 1 for delivery options.
Delivery Options Menu
Action
Key
Review the Message
1
Mark Message as Urgent
2
Mark Message as Private
3
Re-Record Your Message
4
Request a Delivery Report
5
Request a Read Report
6
Add or Remove Recipients
7
Schedule the Message to be Delivered in the Future
9
Send the Message As Is
#
Exit or Cancel
*
Replying To A Message – Dialing The Originator
While listening to a message, you can call the person back by pressing 4 and selecting option 1.
This capability will not work if the voicemail system was not able to identify the Caller ID information when the original voicemail was received or if your phone is configured with call restrictions which prevent you from calling the originator’s number.
Changing Your Voicemail Password
Access your voicemail box.
From the Main Menu, press 4 to change your settings.
Press 3 for security options.
Press 1 to change your PIN.
Recording Your Personal Greeting
Access your voicemail box.
From the Main Menu, press 3.
To set up a personal greeting, press 1.
To set up a system generated greeting, or to change the recording of your name, press 3.
To change the greeting that callers hear when you’re busy, press 5.
If you don’t record a personal greeting, a generic greeting will be played.
