SC Broadband Email Service Will End on January 2, 2025
We want to inform you that SC Broadband will be discontinuing Email service and the Webmail portal website for customers on January 2, 2025. If you have an email account with SC Broadband, your email account with us will no longer accept new emails and the Webmail portal will cease to be available after that date.
We understand that email is a vital communication platform and we do not take this decision to end email service lightly. That's why we are providing ample notification to make this change less impactful. We've also sent notices and additional guidance to the affected email accounts to assist you during this transition period.
For step-by-step guides and answers to common questions, we've provided an Email User Transition Guide at emailguide.scbroadband.com. Our Technical Support Team is also available to help with backing up old emails and transitioning to your new account. Please call 435-263-0000 or email techsupport@scbroadband.com any time you need assistance.
We are excited to share some important news with you. TKS Internet Services was acquired by SC Broadband, a company that has been vigorously expanding its fiber network across Southern Utah and Northern Arizona.
“I chose to sell TKS to SC Broadband because I believe they exemplify many of the core values we have focused on throughout the life cycle of our organization, including a high level of customer service, delivery of superior internet service, a strong commitment to community involvement while being served by a team of great people who care deeply about their customers,” said Thomas Knudson, President of TKS.
Knudson continued, “I am entirely confident that SC Broadband will continue serving you as we have, perhaps even better. You will be happy with SC Broadband as your internet service provider for many years.”
“For SC Broadband, this acquisition represents an exciting opportunity to continue our growth plan and deliver superior internet services to this region of our country,” said Michael East, President and CEO of SC Broadband.
“We understand that our customers rely on the internet for many important aspects of daily life: staying connected to family and friends, entertainment, healthcare, security, work, and more.”
For customers transitioning from TKS, SC Broadband has developed a transition plan to ensure:
No interruptions of service
A customer service line to answer questions you may have
Additional communications to keep you informed
Rest assured, SC Broadband is committed to maintaining the high levels of service you’ve come to expect. We want to thank you for your continued trust and support. We are excited about the future and look forward to serving you as part of the SC Broadband family.
If you have any questions, please don’t hesitate to contact our customer service team at 435-263-0000 or email us at customerservice@scbroadband.com
FAQs | Frequently Asked Questions
What does the acquisition of TKS by SC Broadband mean for me as a customer?
The acquisition means that SC Broadband will now manage your internet service. This may lead to new service offerings, improved infrastructure, and enhanced customer support.
Will my current TKS internet service change immediately?
No, your service will remain the same for the time being. SC Broadband is committed to a smooth transition and will notify you of any changes well in advance.
Will my billing or payment methods change?
For now, continue using the same billing and payment methods. If any changes occur, SC Broadband will provide clear instructions on how to transition.
Will my contract or pricing change due to the acquisition?
Your current contract will remain valid. SC Broadband will honor existing agreements.
Will my internet speeds or quality of service change?
SC Broadband aims to maintain or improve your internet service, with a focus on better speeds and enhanced reliability over time.
Service and Support FAQs
Will there be any outages or service interruptions during the transition?
SC Broadband is working to ensure a seamless transition with minimal disruptions. In case of any necessary maintenance, you will be notified in advance.
How can I contact customer support?
Please use the following customer service contact information should you have any questions or support needs. Phone: 435-263-0000 Email: customerservice@scbroadband.com.
Will SC Broadband offer any new internet plans or upgrades?
SC Broadband is assessing the current offerings and may introduce new plans or upgrades. Customers will be informed of any new options or promotions as they become available.
I have an ongoing service issue with TKS. Will SC Broadband resolve it?
Yes, SC Broadband will take over all ongoing service requests and work to resolve them as quickly as possible.
Product and Feature FAQs
Will I be able to keep my current modem and router equipment?
Yes, you can continue using your current equipment. SC Broadband may offer new equipment in the future.
Will SC Broadband offer any new features like enhanced security or faster speeds?
SC Broadband plans to introduce new features and improvements, such as enhanced security, faster speeds, and fiber optic internet service in the future.
Local Impact FAQs
Will the acquisition affect local jobs or customer support availability?
SC Broadband values local service and aims to maintain jobs and support local operations. There may even be an increase in local investments to improve services.
Will SC Broadband continue to support community initiatives or sponsorships that TKS participated in?
SC Broadband is committed to supporting local communities and may continue or even expand upon existing initiatives started by TKS.
