Company: SC Broadband

Position: Customer Service Representative (CSR)

Location: Cedar City, UT

Schedule: Monday–Friday, 8:00 AM–5:00 PM; overtime as required (infrequent)

Reports to: Customer Service Supervisor

About SC Broadband

SC Broadband is the area’s leading broadband internet provider serving Southern Utah and Northern Arizona. We are growing and expanding our work across multiple communities and teams. We value professionalism, reliability, strong communication, and people who prioritize project ownership and team work.

Position Summary

SC Broadband is seeking a friendly and customer-focused Customer Service Representative to join our team. This position supports both new and existing customers. The ideal candidate is friendly, detail-oriented, and motivated to create positive experiences for customers.

Key Responsibilities

• Provide excellent service through phone, email, and in-person interactions.
• Assist with billing, payments, moves, disconnects, and upgrades.
• Promote internet and phone packages that meet customer needs.
• Accurately process orders and ensure follow-up for customer satisfaction.
• Maintain detailed and accurate records of interactions, payments, and orders in the customer account management system.
• Meet performance goals and resolve issues professionally.
• Collaborate with team members to ensure smooth service delivery.

Required Qualifications

• Friendly and positive attitude.
• Excellent communication and listening skills.
• Detail-oriented, reliable, and organized.
• Previous customer service or sales experience preferred but not required.
• Comfortable using computer systems.
• High school diploma or equivalent.

Benefits

• Competitive hourly pay plus commission.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.