- First try power-cycling your modem. Just unplug the power cord from your modem, leave it unplugged for 15 seconds, plug the power supply back into the modem, wait a minute and then retry connecting to the Internet.
- If that doesn’t work, try power-cycling your router (if you are using one). Unplug the power cord, leave it unplugged for 15 seconds, plug the power supply back into the router, wait a minute and then retry connecting to the Internet.
- If that doesn’t work, try restarting your computer.
- If that doesn’t work, call SC Broadband Technical Support. Please be at your computer with it turned on when you call.
There are number of factors that can affect speeds to an individual device. In order to test your connection speed, it’s best to run a test from your modem/router that’s directly connected to the Internet coming into your home. Simply use the Bandwidth Test within the CommandIQ app to start a test from your Internet equipment.
Your testing speeds over Wi-Fi are impacted by many things, consider the following:
- What is the maximum speed the device you’re using will support? If you’re using a Gig Internet connection, most mobile devices are not capable of achieving 1000 Mbps over WiFi with today’s wireless technology.
- Is there a chance you have a virus or malware on your device?
- Do you have other applications running on your device when you’re running the speed test?
- How far are you from the wireless signal? Do you have a good signal? Are there walls, mirrors, or appliances in between your router and your device that could be interfering?
All of these things may cause slower speed tests results over Wi-Fi.
We’re working to build out fiber to more and more communities. If fiber isn’t available in your area, it may be because SC Broadband already has existing cable or wireless facilities in the area. Or we simply have not been able to deliver fiber to your area yet. Let us know you’d like fiber in your area by completing a fiber service request form.
The main advantage of Gig Internet is its capacity to support multiple users and devices. With Gig download and upload speeds, you can do anything – including 4k video streams on more than 10 devices with no slowdowns.
While the CommandIQ App can be installed on multiple devices, only one person can be logged into CommandIQ at a time to avoid any setting conflicts. For example – permissions or scheduling. Best practice is to have a shared login for parents, so they cannot issue contradictory instructions at the same time, but can both login as needed to adjust any settings.
If your residential voice telephone service is provided using fiber optics rather than the traditional copper based line, the residential voice telephone service requires backup battery power to continue functioning during a power outage.
Your battery may need to be replaced every two or three years or when the battery is no longer functioning. We can sell and install a replacement backup battery when the battery needs to be replaced. Or you may purchase and install a replacement battery on your own.
To change the Fiber Backup Battery yourself:
- Obtain a new battery.
These can be purchased through Amazon.com – Please reach out to us at 435-263-0000 for recommendations on the correct battery to buy. - Following the steps in the video below.
If you have any questions, please contact our Technical Support Team at 435-263-0000 or email support@scbroadband.com.
For our Xpress Wireless Internet customers, we’ve provided a useful tool to help monitor your bandwidth usage during the month. Click the link below to see your usage.
Xpress Wireless Internet Bandwidth Usage
NOTE: You must launch the Bandwidth Usage Tool from the location with Xpress Wireless service. This tool will not work remotely.