FAQs

Billing & General Questions

How do I sign up for internet service?

You can check availability and submit an online order for service using the main menu above. You can also contact our Customer Service Team at 435.263.0000 or customerservice@scbroadband.com.

How do I Create a SmartHub Account?

Creating a SmartHub Account WITH a Temporary Password

Don’t have a temporary password? Scroll down to the next section.

  1. Open a web browser, go to scbroadband.com, and select My Account at the top of the page.
  2. Enter your email address and temporary password (you will have received this from a Customer Service Representative during sign-up) in the SmartHub Login area.
  3. A prompt will given to change your password. Enter a new secure password for your account and click Submit.
  4. On the next screen, provide answers to the supplied security questions. These will help us identify you and grant access to your account, in the event you forget your password.
  5. Click the reCAPTCHA and then Submit.
  6. Your new account has been created. Click Login to be directed back to the Login screen.
  7. Enter your newly created login information.
  8. If prompted about Paperless Bills, make sure “Yes” is selected to ensure paper bills are off.
    NOTE: Paperless billing and AutoPay are required for SC Broadband customers.
  9. A Security Phrase should display. Enter a security phrase that is personal to memorable to you. Click Save.
    This is a one time requirement and that phrase will be displayed on your account screen. This helps you know that you’re logged into our secure billing system.
  10. Your SmartHub New User registration is complete.

Creating a SmartHub Account WITHOUT a Temporary Password

  1. Open a web browser, go to scbroadband.com, and select My Account at the top of the page.
  2. Click the option “New User?” at the bottom of the login area.
  3. Where prompted, enter your SC Broadband account # (If not available, please contact our Customer Service Team), last name or business name, and email address. Click submit.
  4. On the next screen, provide answers to the supplied security questions. These will help us identify you and grant access to your account, in the event you forget your password.
  5. Click the reCAPTCHA and then Submit.
  6. Your new account has been created. Click Login to be directed back to the Login screen.
  7. Enter your newly created login information.
  8. If prompted about Paperless Bills, make sure “Yes” is selected to ensure paper bills are off.
    NOTE: Paperless Billing and AutoPay are required for new SC Broadband customers.
  9. A Security Phrase should display. Enter a security phrase that is personal to memorable to you. Click Save.
    This is a one time requirement and that phrase will be displayed on your account screen. This helps you know that you’re logged into our secure billing system.
  10. Your New User registration is complete.

When is my Payment Due?

Bills are distributed on or before the 1st day of each month and payments are due to our office by the 20th of the month.

Please Note: AutoPay payments are debited on the 15th of the month or the following business day.

When Can I Expect my First Bill?

Our bills are mailed on or before the first (1st) of each month. Since many of our services are billed in advance, your first statement will include the first full month plus any prorated charges that apply to the partial month in which you initially subscribed to service.

What Payment Options Do I Have?
  1. Pay Online with our secure bill payment portal SmartHub.
  2. Mail Payments in the provided pre-addressed envelope.
  3. Set up payments be made automatically either through a bank or credit card account in SmartHub. Or call our Customer Service Team to set up AutoPay 435-263-0000.
  4. Call with a credit or debit card 435-263-0000.
  5. Visit one of our offices and pay by credit, debit, check or cash. NOTE: Do not place cash payments in overnight payment dropboxes.

How Do I Set Up AutoPay?

Paperless Billing and AutoPay are required for new SC Broadband customers. Please follow the directions below to enter your credit/debit card or bank information and enroll in AutoPay.

  1. Login to your account using SmartHub on the My Account page.
    Don’t have a login? Contact our Customer Service Team at 435-263-0000 or follow the directions on “How Do I Create a SmartHub Account?” on this page. 
  2. When logged into SmartHub, click the Billing & Payments tab in the top menu bar.
    SC Broadband billing and payments page for account management.
  3. In the gray menu area on the far left, select the AutoPay Program option.
    Auto Pay Program for seamless bill payments and convenience. Manage your billing preferences effortl.
  4. On the AutoPay Program screen, look under the Actions column, and click the Sign Up for AutoPay. Select Card or Bank Account.
  5. Read the Terms & Conditions of South Central Communications/SC Broadband’s AutoPay Policy. Click Accept.
  6. Enter your payment information and click Continue.
  7. Your payment method is now be stored in SmartHub. You’ll see all your entered payment methods under AutoPay Payment Account.

NOTE: You may add more than one payment method for AutoPay, but please make sure you have selected the desired card or bank account for funds to be paid from.

What Are The Taxes And Surcharges On My Bill?

Federal Charges

Based on where you live and the types of services you subscribe to, SC Broadband is required to collect certain taxes, surcharges, or regulatory fees. Phone service is required by law to include certain taxes and surcharges. Internet service is not subject to these fees.

Federal Universal Service Charge

The Federal Government has a policy to promote telephone service to all Americans at affordable and reasonably comparable rates. All telecommunications companies are required to pay this money toward a federal program that assists high cost rural telephone companies in proving service in rural areas at about the same rates as urban areas and provides phone and Internet service to schools, libraries and rural health-care facilities. The fee is charged as a percentage (currently 17.4%) of all federally authorized telephone charges.

Federal Access Charge

Also known as the Subscriber Line Charge (SLC) and the End User Customer Line Charge (EUCL), this is an FCC authorized charge for network access. The charge helps pay for the operation of the local telephone network and covers costs that not already recovered by the local phone services monthly charges. This charge was meant to keep basic local rates stable at the time of the Bell system breakup. It helps cover phone companies’ fixed costs to operate and maintain the local phone network. It is currently capped at $6.50 for a primary residence/business line (April 1, 2012). Multi-line business customers pay $9.20 per line for end user common line charge (EUCL).

Federal Excise Tax

This tax was created as a luxury tax to pay for the Spanish-American War and is currently assessed at 3% of all billed local services. All proceeds are used for general Federal Government purposes.

State & Local Charges

E911 Surcharges

An E-911 emergency services charge is levied on each landline. These taxes are collected by the service provider and remitted to the state to fund emergency services.

How To Read Your Phone Bill