IMPORTANT NOTICE:

SC Broadband Email Service Will End on January 2, 2025

We want to inform you that SC Broadband will be discontinuing Email service and the Webmail portal website for customers on January 2, 2025. If you have an email account with SC Broadband, your email account with us will no longer accept new emails and the Webmail portal will cease to be available after that date.

We understand that email is a vital communication platform and we do not take this decision to end email service lightly. That's why we are providing ample notification to make this change less impactful. We've also sent notices and additional guidance to the affected email accounts to assist you during this transition period.

For step-by-step guides and answers to common questions, we've provided an Email User Transition Guide at emailguide.scbroadband.com. Our Technical Support Team is also available to help with backing up old emails and transitioning to your new account. Please call 435-263-0000 or email techsupport@scbroadband.com any time you need assistance.

Proceed to Webmail
View the Email User Transition Guide

TECHNICAL SUPPORT REPRESENTATIVE I

Website SC Broadband

Title: TECHNICAL SUPPORT REPRESENTATIVE
Location: Cedar City, Utah
Employment Type: Part Time

  • We are looking for a Technical Support Representative I to join our Technical Support team. This role serves as a frontline point of contact for customers experiencing internet service issues and Managed IT Services related requests. You will work directly with residential and business customers to diagnose issues, provide clear guidance, and ensure concerns are handled accurately and professionally.

    This position is ideal for someone who enjoys problem solving, helping people, and wants to build real world technical support experience in a structured environment.

    What You Will Do

    • Provide frontline technical support for residential and business customers
    • Troubleshoot internet connectivity, performance, and Wi-Fi related issues
    • Use approved tools to diagnose problems and take corrective action within scope
    • Serve as an initial intake point for Managed IT Services related support requests
    • Document customer issues clearly and accurately in the ticketing system
    • Perform follow-up and callbacks on assigned tickets
    • Work collaboratively with other teams
    • Communicate clearly and professionally with customers
    • Escalate issues appropriately when additional technical support is required
    • Follow established processes, standards, and security requirements

    What We Are Looking For

    • Strong customer service and communication skills
    • Curiosity and interest in technology and problem solving
    • Ability to remain calm and professional in technical or stressful situations
    • Comfort working with computers, networks, and common technology
    • Ability to manage multiple tasks and priorities
    • Willingness to learn and follow structured procedures

    Schedule Availability

    • Part time position
    • Shifts may include evenings
    • Occasional Saturday availability may be required
    • Schedule will be coordinated in advance

    Preferred Experience

    • Experience in technical support, help desk, ISP support, or customer service
    • Familiarity with home or small business networking and Wi-Fi
    • Exposure to ticketing systems or call center environments
    • Coursework, self study, or hands on experience in IT or networking is a plus

    Why Work With Us

    • Established local broadband provider with a strong reputation in the communities we serve
    • Stable organization with a long term focus on customer experience and service quality
    • Hands on exposure to real world technical support and networking concepts
    • Clear processes, training, and support to help you succeed
    • Opportunities to grow skills and advance within the company over time
    • Supportive, team oriented work environment

How to Apply

Interested candidates should submit their résumé to hr@scbroadband.com

We look forward to hearing from you!

To apply for this job email your details to HR@scbroadband.com